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Ordering on our site

Before ordering from our website please do read these terms and conditions. If you have any questions at all please email our customer services team, pd@pauldugdale.com

Delivery Information & Costs

Delivery on all UK orders is £3.95

All UK orders should arrive within 3-5 working days.

We deliver to over 50 worldwide destinations – All destinations inside the EU are subject to a £12.99 fee. Outside the EU the fee is £24.99. Please allow 7-14 days for all international deliveries.

European delivery destinations

Austria, Belgium, Bulgaria, Czech republic, Denmark, France, Finland, Germany, Gibralter, Greece, Hungary, Ireland, Isle of Man, Italy, Jersey, Luxenbourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey

International Delivery destinations

Argentina, Australia, Brazil, Canada, Chile, Chhina, Egypt, Fiji, Hong Kong, India, Israel, Japan, Malaysia, Mexico, Morocco, Pakistan, Qatar, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, UAE, USA

Payments options

We accept Visa, Visa Delta, Visa Electron, Maestro, MasterCard, & Solo. We do not store your Credit Card details.

If you have paid on your credit or debit card you will be charged as you place your order. We will e-mail you once your goods have been despatched

For all orders inside the EU sales tax (VAT) will be added at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. For all orders delivered outside the European Union sales tax (VAT) will be deducted at the checkout after inputting your address. Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

Returns Policy

If you are not completely satisfied you may return your shoes and receive a full refund (less the cost of outbound delivery).

Shoes must be returned within 21 days of receipt of delivery, complete with box, and in the same sell-able condition. We will not accept returns if there are any signs of wear and tear (we suggest you try your shoes on a carpet). Please include your order number & details with the shoes.

All returns should be sent to;

RTCH-AHYU-EATG, Duggers of London, 52 Luton Lane, Redbourn, Herts AL3 7PY

7 day cooling off period

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges. Order cancellations must be made in writing to Customers Services quoting your order number

Your Privacy 

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed services and products.

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you.

We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Duggers of London. If you do not wish to be contacted for these purposes, you can unsubscribe at any time.

Duggers of London is a registered data controller under the Data Protection Act 1998. We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a purchase indicates your understanding, agreement to and acceptance, of the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.